An Open Letter ...... Our Tee Time Philosophy:

As you can appreciate, tee times and their application and integrity are at the heart of any golf operation. Our obligation in guaranteeing you a tee time is to assure that we stay on time and allow you to tee off at the time you have reserved. Many courses "squeeze" groups in or allow groups to show up late. By doing so, it is impossible to stay on schedule and as a result subsequent players are inconvenienced with the delay. We do not think this is the definition of "guaranteed tee times" and will not participate in these practices. We will make every effort to insure your reserved tee time really means something (not withstanding weather or other unforeseen interruptions).

The player also has an obligation to the tee time system. No shows or showing up with fewer players than the reservation is made for is a real problem for any golf course operator. On a daily basis, we refuse tee time requests from other players because we are booked. When a group does not show or shows up short of players, two things happen. We are left holding the empty space (and the lost revenue) and other golfers hoping to play that day have been turned away. Both of these results are just plain not fair and are inconsiderate of other golfers or the management of our clubs.

At a time when golf course operating costs are growing like any other business, we have made the commitment to continue to provide the highest quality, most affordable golf in the Delaware Valley. To do so, we must assure that our tee time system has the necessary integrity from the player and management.

We look forward to having you at White Oaks sometime soon.

Sincerely,

Bob Hennefer,
PGA Head Golf Professional